Many buyers, who make purchases on Joom, are interested in its location and would like to know its address in China. To answer the question where Joom is located, you need to learn more about this e-commerce platform. Conventional online stores have a physical address and submit their catalog online, but the Chinese hypermarket is somewhat different. You can get acquainted with the goods that are offered by various stores and private sellers on the official website and in the Joom app.
Where is Joom located and how to write to a particular seller?
In some cases, the description of products may contain inaccuracies of translation. To get information about the necessary characteristics, customers may want to write to the seller, for example, to clarify the size or material composition. You may also need to contact the seller if you are not satisfied with the product received – it is different in color, quality, or does not perform the specified tasks.
In many other online stores, buyers write a letter of complaint, translate it and send it to the seller. Joom has another, more convenient feedback system. You just need to contact their technical support, explain your problem and wait for the answer. Thus, there is no need to clarify where Joom is located, call them or write to a specific address.
Does Joom have an office in Europe and where is it located?
Buyers of the Chinese online hypermarket often find contradictory information on various forums and in social networks. According to some messages, the online store has an office in Moscow, it is registered in Latvia or Lithuania, and the project itself belongs to one of the founders of Odnoklassniki.
None of these assumptions has been confirmed anywhere. The online store really has its own communities in popular social networks, which helps people learn more about new products and share reviews of goods. At the same time, there is no official Joom representative office in any of CIS countries since the sales are made on the top market principle.
How to write to Joom: the online store address
If you encounter any problems when placing an order, paying for it, your package is lost or you haven’t received a refund, the following question may arise: where is Joom located and where should I send my letter of complaint? Answering this question, we would like to clarify that you will never know the physical address of the store. You can find answers to the “hottest questions” on the official Joom website or ask them in your personal profile (“Technical Support” tab), online chat.
To get a quick and accurate answer, write in Russian (translation into English is not required), leave your email address for feedback and check your incoming mail regularly. It would be nice if you know more about the conditions of making purchases in order to send a notification to their technical support for a refund or compensation for defective goods. The same applies to payment problems that are given in detail in the instructions for the application users.